FAQ

Placing an order on Excell-Living.com

Ordering online directly from Excell-Living.com is simple. Browse through our selection of exciting items and select the color and quantity of each product you would like to order and simply add the item(s) to your shopping cart. Once you have completed shopping, please continue your shopping cart to check out. Please note: Orders are not accepted over the phone, they must be placed online.

 

Is my purchase secure?

Excell-Living.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is encryption technology that provides security while information is being transmitted over the Internet. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

What methods of payment does Excell.com accept?

Payment & Credit cards accepted:

  • Discovery
  • MasterCard
  • Visa
  • American Express

We do not accept:

  • CODs
  • Layaway plan
  • Personal checks
  • Money orders
  • Online Giftcards
  • Credit Cards issued by banks located outside of the United States.

Will you charge sales tax on my order?

Excell-Living.com is required by law to charge appropriate sales tax for orders with ship to addresses within the states of New York, California and select other states.

How do I change or cancel my order?

After you have submitted your order for processing, you cannot make any online changes. Please note that your order may begin processing immediately after order placement and we will not be able to modify or cancel your order.

What is the Excell-Living.com Price Matching Policy?

Excell-Living.com does not match pricing of other retailers or e-tailers.

The product I recently purchased is now on sale, can I get a price adjustment?

Unfortunately, current sale prices cannot be applied to the previously placed orders. Similarly, each sale has an expiration date, after which the sale prices are no longer valid.

Coupon Policy

Coupons cannot be combined, only one coupon can be applied per order.

During special promotions coupons may not be applied to already discounted items.

Discount codes cannot be applied to any bedding bundle, bath bundle, towel bundle, or shower bundle purchases.

Discount codes cannot be applied to any final sale items.

Is the color depiction of products on the site accurate?

Due to the variances among computer monitors the depictions of the color you see may not be a true representation of the actual color. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.

Shipping

Where do you currently ship to?

Items can be shipped within the 48 contiguous United States. Items cannot be shipped to Alaska, Puerto Rico, Hawaii, P.O. Boxes, FPO/APO and internationally.

How long will it take for my order to ship domestically?

USPS standard shipping is currently our only method of shipping. Standard shipping times apply.

How much do you charge for shipping domestically?

For your convenience, our shipping and handling charges will appear on your order confirmation page prior to checkout. We charge flat rate shipping $9.90 on all orders for easy access.

To ensure your order is shipped as efficiently as possible, at times we will fulfill our orders from more than one location. In these instances, your entire order may arrive in different boxes. If your products are shipped separately, you will not be charged any additional costs.
 

Returns

What is the Excell-Living.com return policy?

We want you to be fully satisfied with every item that you purchase online from Excell-Living.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of receipt, for a full refund of the purchase price. Returns not recognized thereafter.

Any products marked as final sale are not returnable. 

All items must be in original packaging and in original condition. Laundered or used items will not be accepted. Due to sanitary issues regarding fabrics used items are not returnable.

Shipping charges for returned merchandise are the responsibility of the customer. It is recommended that you insure the return and obtain tracking numbers to trace the package(s).

How do I return my purchase?

Call customer Service and return to below address:

Excell/Croscill/Glenoit

200 Northeast Outer Loop

Oxford, NC 27565

We cannot accept C.O.D. deliveries.

Call 1-800-999-4663 or email: e customerservice@excellfash.com from 8:30am - 4:30pm EST Monday - Friday.

For your protection, we recommend that you use FedEx Ground for your return. Excell-Living.com is not responsible for lost items.

I cancelled/returned my order, when I can I expect my refund?

You can anticipate a refund within 30 days of our receiving your returned product.  Return shipping fees will be waived if the return is a result of a manufacturer defect or a shipping error.

*Please note:  If there is extensive damage to an item or parcel upon delivery, Contact Us for a Customer Service Representative. 

email: customerservice@excellfash.com

Do you have a warranty on your products?

There is no warranty on products. If there is damage upon arrival, please contact us. All returns need to be made within 30 days for a full refund.