Shipping & Returns Policy

Shipping

Items can be shipped within the 48 contiguous United States. Items cannot be shipped to Alaska, Puerto Rico, Hawaii, P.O. Boxes, FPO/APO and internationally.

USPS standard shipping is currently our only method of shipping. Standard shipping times apply.

For your convenience, our shipping and handling charges will appear on your order confirmation page prior to checkout. We charge flat rate shipping $9.90 on all orders for easy access.

To ensure your order is shipped as efficiently as possible, at times we will fulfill our orders from more than one location. In these instances, your entire order may arrive in different boxes. If your products are shipped separately, you will not be charged any additional costs.

Returns

We want you to be fully satisfied with every item that you purchase online from Excell-Living.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of receipt, for a full refund of the purchase price. Returns not recognized thereafter.

Any products marked as final sale are not returnable. 

All items must be in original packaging and in original condition. Laundered or used items will not be accepted. Due to sanitary issues regarding fabrics used items are not returnable.

Shipping charges for returned merchandise are the responsibility of the customer. It is recommended that you insure the return and obtain tracking numbers to trace the package(s).

All returns should be returned to:

Excell/Croscill/Glenoit

200 Northeast Outer Loop   

Oxford, NC 27565

We cannot accept C.O.D. deliveries.

1-800-999-4663 from 8:30am - 4:30pm EST Monday - Friday.

For your protection, we recommend that you use FedEx Ground for your return. Excell-Living.com is not responsible for lost items.

You can anticipate a refund within 30 days of our receiving your returned product.  Return shipping fees will be waived if the return is a result of a manufacturer defect or a shipping error.

*Please note:  If there is extensive damage to an item or parcel upon delivery, Contact Us for a Customer Service Representative. 

https://www.croscill.com/pages/contact

There is no warranty on products. If there is damage upon arrival, please contact us. All returns need to be made within 30 days for a full refund.